Winning On Main Street

How to Build Trust with Clients - South Edge Construction

Episode Summary

Chris Carvajal, owner of South Edge Construction in Jacksonville, Florida shares his tips on how to build trust with your clients and get your business started off on the right foot. According to Chris, his highest priority is doing right by his clients. He says that’s exactly what helps him grow his company and protect his reputation.

Episode Notes

As soon as I get a lead I follow up with an email that includes my credentials and I provide links to reviews I’ve received from previous jobs. The construction industry is competitive so you have to find a way to stand out. 

When it comes to hiring we have found success through strategic partnership. That way I benefit from others who have been in the industry a long time and they get a steady stream of new jobs. 

I try to post on social media at least once a day. I like to post about projects that are going on, a recent review we received from a client, or educational information about different aspects of the services I provide. 

When business is slow I jump into my Thryv and look for leads I haven’t talked to in a while and start reaching out to them. The way I look at it is I’ve already paid for the marketing that drove that lead so I want to go back and follow up with anyone that still might need our services. 


Resources Shared